Wholesale Terms & Conditions
Please read these Wholesale Terms and Conditions in conjunction with our Website Terms and Conditions. When placing an order with Wilfred Eco Pty Ltd, you are agreeing to be bound by these Terms and Conditions.
Please note that in addition to the MOQ's listed, there is a minimum order value of $150.00 for all wholesale purchases. The MOQ for each range can be reached by combining colour variations. For example, to reach an MOQ of 12 for the 1000ml Glass Bottle range, you can purchase two bottles in each colour. Please indicate your colour selection and quantities when placing your order. Custom wholesale packages can be created to reach the required MOQ's. Please email us at email@example.com to discuss package options.
All payments are required prior to shipping unless agreed between parties. If you wish for extended payment terms, please get in touch. For orders in the mid to high MOQ range, a 50% deposit is required at the time of order. The remaining 50% of payment is required prior to dispatch unless agreed otherwise.
For orders in the no/ low MOQ range, dispatch will occur within 1-2 business days following payment. Goods will generally be received within 5-7 business days from dispatch, however shipping times may vary based on your location and shipping service selected. For orders in the mid and high MOQ ranges dispatch will occur within 1-2 business days following payment, if items are in stock. If items are not in stock, lead times will be between 2-4 weeks from the point of order to dispatch. Goods will generally be received within 5-7 business days from dispatch, however shipping times may vary based on your location. For larger orders, the timeframe for the receipt of goods will be communicated prior to an order being placed.
We are able to accept international orders however all import duties and taxes are the sole responsibility of the purchaser. Once an order is dispatched, Wilfred Eco takes no responsibility for any further charges. If you would like to place an international wholesale order please contact us at firstname.lastname@example.org.
All shipping charges are the sole responsibility of the purchaser. Orders in the Brisbane area are able to be picked up. Please advise us if you have a preferred shipping carrier or business account that you would like to use. If you would like to place an international wholesale order, please contact us at email@example.com to discuss shipping options.
Damage and Returns
We make every effort to provide you with our best products and services and hope that you will be completely satisfied with your order. We know, however, that life isn’t perfect and occasionally things go wrong. If an item is faulty or damaged in transit, please let us know by email within 7 days of delivery. Where a return has been approved and the item cannot be replaced, the original cost will be either refunded or credited to your account dependent on your preference. Please note that we do not accept returns for change of mind. We strongly recommend that when placing an order you opt for shipping insurance to protect against loss, damage, and delay once your order is en-route to you.
It is the purchaser’s responsibility to ensure that all Wilfred Eco goods are sold and displayed in a manner that aligns with our company ethos. It is the purchaser’s responsibility to ensure that the goods are not sold in a manner which may bring the Wilfred Eco brand into disrepute. If you are unable to produce suitable images of our products we will be happy to provide you with high resolution product images.
You acknowledge and agree that all Wilfred Eco Intellectual Property and other information including but not limited to: images, logos, designs, artwork, and trademarks, remains the property of Wilfred Eco. Copyright is not transferred with the sale of our goods. You agree to not modify or use any of Wilfred Eco’s Intellectual Property in a way that infringes on these rights without written consent from the Directors of Wilfred Eco.
Wilfred Eco reserves the right to terminate our wholesale agreement with the purchaser at any time. Notice of intention to terminate will be provided to the purchaser in writing. Wilfred Eco also reserves the right to refuse an order at any time. Once an order is placed, the purchaser must refer to the wholesale refund policy.