Shipping policy

Packing
We will do our best to get orders out to you as soon as possible. 

Carriers
We will be using Australia Post and Sendle for shipping. Shipping times vary dependent on your location. 

Express Post and Courier Post is offered through Australia Post.  Please refer to the Australia Post website for shipping times based on your location.

By selecting the Standard Shipping option you acknowledge that postage providers are chosen at our discretion. If this is not suitable, please notify us prior to placing your order and in the order notes. 

All packages are shipped from the beautiful Hunter Valley in the local township of Cessnock, NSW Australia. 

Note: Orders with PO Boxes will be sent with Australia Post. 

How do I know if my order has been shipped?

You will receive a shipping notification once your order has been fulfilled. This will include an automatically generated tracking code that is activated once the relevant shipping depot has scanned your parcel. 

When will I receive my parcel?

Transit times differ depending on your location. To help you track the delivery of your items once they have been shipped, you will receive a notification email including a tracking number if you have selected tracked shipping. 

Shipping Issues

If a signature on delivery is not requested, parcels will be given an authority to leave. The responsibility of the package following delivery in this situation is transferred to the customer. 

If you have any issues with the shipping provider, please let us know and we will do our absolute best to raise a complaint and rectify the situation with the providers directly. Please however remember that we have no control over the behaviour of the shipping provider and cannot control their actions.